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How we work

Process

Every service runs on a written workflow, so you always know which stage the project is in and where you are asked to approve.

The short version

Nothing moves without your sign-off

Most of what goes wrong in an agency relationship goes wrong because nobody wrote the process down. Work disappears for two weeks, feedback arrives after production, and the invoice covers something nobody remembers agreeing to.

So we write it down. Each service below has its stages listed in order, with what happens in each one and where your sign-off is needed. Nothing moves to the next stage without it. At the end of a retainer month, or the end of a project, you get a report or a handover rather than a silence.

Stage by stage

The workflow behind each service

Pick a service to see the stages it runs through, what happens in each, and where you are asked to approve.

Social Media Management

  1. 01

    Brief and references

    You share the goals, the brief and the visual references you like.

  2. 02

    Strategy and planning

    We put the content pillars and the big idea in front of you for approval.

  3. 03

    Asset production

    We build the calendar, the visuals and the captions, then wait for your sign-off.

  4. 04

    Publishing and interaction

    Content goes out on schedule and we engage with your audience daily.

  5. 05

    Reporting

    At month end you get a performance report that sets up the following month.

Website Development

  1. 01

    Planning and design

    A discovery session, then wireframes, sitemap and the UI and UX mockups you approve.

  2. 02

    Production

    Our developers turn the approved design into a working site and load the content.

  3. 03

    Testing and launch

    Internal QA, then testing with you, then go-live and a documented handover.

Photography and Videography

  1. 01

    Pre-production

    We plan the technical detail from the creative brief, including the location survey.

  2. 02

    Production

    The shoot runs to the approved plan and the agreed schedule.

  3. 03

    Post-production

    Selects, edit, then up to two rounds of minor revision, then final delivery.

Graphic Design

  1. 01

    Brief and concept

    We take the brief, research it, and come back with concept routes.

  2. 02

    Design execution

    The first visual draft, built on the concept you chose.

  3. 03

    Revision and finalisation

    We present, you feed back, up to three rounds of minor revision.

  4. 04

    Delivery

    Final artwork in every format your brand needs.

How we behave

Six things we do not negotiate on

  • 01

    Collaboration

    The best ideas come out of a two-way conversation. You stay in the room at every stage, so what we ship is what you had in mind.

  • 02

    Partner first

    We work the way a good in-house team works: collaborative, transparent, and a step ahead of what you are about to ask for.

  • 03

    Data-informed creative

    Work that looks good still has to perform. We pair current craft with analysis so the message reaches the right audience.

  • 04

    A transparent process

    Every service has a written workflow. You always know which stage the project is in and what happens next.

  • 05

    Focused on growth

    Your results are the measure. Every strategy and every asset is built to support growth you can keep.

  • 06

    Consistency and reliability

    The same quality bar, the same response times, the same documentation, on every project we take on.

Start here

Tell us what you are trying to grow

The first conversation is free and there is no deck to sit through. Tell us where the brand is now and where you want it, and we will come back with an honest read on what it takes.

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