Before you ask
Frequently asked questions
How we bill, how many revisions are included, who owns the files, and what a retainer month actually contains.
The questions below come up in almost every first conversation. If yours is not here, ask us directly and we will answer it plainly.
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01
How do we start?
With a free conversation. You tell us where the brand is now and where you want it, we come back with an honest read on what it takes. No deck to sit through.
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02
Do I have to take all four services?
No. Each service stands on its own. Running several together means the strategy, the visuals and the reporting stay consistent, but a single website project or a single shoot is a normal way to work with us.
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03
How is the work billed?
Social media management runs as a monthly retainer. Website development and photography or videography are quoted per project. Graphic design can be either, depending on whether it is one task or a full identity.
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04
How many rounds of revision are included?
Photography and videography include up to two rounds of minor revision after the edit. Graphic design includes up to three before final artwork. Anything beyond that is quoted separately so there are no surprises on either side.
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05
What do I get each month on a retainer?
A content calendar with themes, formats and calls to action, the produced assets, scheduling and publishing, replies to comments and direct messages, and a performance report at month end with what we are changing next.
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06
Who owns the files at the end?
You do. Final artwork is delivered in the formats your channels need, with source files where that has been agreed in the scope. Websites are handed over with documentation, not just a login.
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07
Do you work with brands outside Bali?
Yes. We are based in Bali and most of our clients are here, but the work is delivered remotely as standard. Shoots are the only part that needs us on location.
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08
Can you run paid ads as well?
Yes, as an add-on. Meta and Google Ads, influencer marketing, email campaigns, landing pages, Google Business Profile and marketplace management are all scoped and quoted separately, and reported in the same place as everything else.
Start here
Tell us what you are trying to grow
The first conversation is free and there is no deck to sit through. Tell us where the brand is now and where you want it, and we will come back with an honest read on what it takes.
- ruangproject.rp@gmail.com
- +62 813-3756-8356
- Jl. Raya Anggungan, Lukluk
Kec. Mengwi, Kabupaten Badung
Bali 80351, Indonesia (opens the map in a new tab) - Monday to Friday, 09:00 to 18:00 WITA